Accessibility Statement


The Claremont Hotel is located on the Loch Promenade in Douglas and has a bus stop right outside the door as well as a horse drawn tram stop. For a location map please refer to our website

The Claremont Hotel is approximately a 5 minute walk from the main Sea terminal or a short car journey.

From the Isle of Mans Ronaldsway Airport we recommend either a local taxi approximately £25 each way, or the Isle of Man bus service which runs directly from outside the airport terminal into Central Douglas.

For buses from the Airport into Douglas Town Centre: Services 1, 1H, 2C, 11A,

IOM Airport to Central Douglas 28 minute’s travel time
IOM Airport to Douglas promenade 35 minute’s travel time

Please check Taxi / Bus availability and accessibility with the service provider directly.

A1 Taxis Tel: 01624 663344

Wheelchairs and Wheelchair Access

Unfortunately, we are unable to accommodate full time wheelchair users. The hotel premises is set back from the sea facing promenade to a raised perspective and the retained original Victorian design and architecture features five external steps (1250mm wide / 300mm high) from the pavement to the main entrance and the main hotel doorway access.  The steps and the entrance are both tiled.

Internally all guest bedrooms are located on upper floors which also feature a number of internal steps at various locations around the corridor routes to access bedrooms due to the Victorian architecture of the building

Historically, the current hotel is formed of what was originally 3 separate properties joined together over time, each of which featured varying floor heights in some areas. As a result, corridor routes to the bedrooms, which are all located on upper floors feature a number of internal steps in places.

Image of the Claremont Hotel guest entrance and external access steps:

Car Parking

The hotel does not have a car park. Parking is possible immediately outside the hotel on the public roadway and may be available upon your arrival. This operates on a limited parking time period via a 2-hour maximum stay time with restrictions from 8am onwards during the daytime, reverting to unrestricted parking to the promenade after 6pm and overnight.

Reserving car parking spaces to the promenade highway is not possible. There are numerous paid council car parks in the area, please contact us if we may assist with more information on this.

Hotel reception, guest lift and internal accessibility to reception,  guest bedrooms, public areas, main restaurant and conference facilities.

The external steps to enter the hotel has a bordering handrail to assist persons accessing the property, these steps are tiled. The hotel entrance has a maximum width of 1230mm

The hotel reception is accessed immediately upon entering the hotel to the ground floor.

The ground floor of the hotel incorporating the hotel reception, lift to guest bedrooms, public lounge areas, public lavatories & bar and hotel restaurant are all on one level & without any steps.

Public lavatories are accessible on the ground floor via a corridor. The ground floor lavatories do not have wheelchair accessible cubicles.

There is a lift to the hotel bedrooms set over 3 upper floors, with a maximum access width / depth of: 800mm x 800mm and a 375kg load capacity.

All floors have either a securely fixed carpet, tile or timber covering as appropriate to their use.

All areas are well lit with ceiling mounted lights using mainly low energy bulbs.

The events rooms to the basement are accessed via a spiral staircase, it does not have basement lift access.

There is no fixed in-house ‘loop’ system.  Any requirement for visual or hearing assistance should be discussed with us to see how we can help. Loop systems can be provided by the hotel for specific events on request.


Unfortunately, the Hotel does not have any disabled access bedrooms and some public areas are not suitable to wheelchair users due to internal steps.

The Hotel is self-contained with 56 rooms of various sizes and lay outs. Floor plans for specific rooms can be provided on request.

Beds are of various sizes and heights. Details of any specific bed height as per room type booked can be provided on request.

A combination of ceiling, wall and table lamps are available.  Additional lights can be supplied to guest bedrooms on request.

All decoration is primarily light-coloured paint finished walls with a mixture of light furnishings.

Rooms have varying brightness during the day subject to varying window apertures and whether the room has a sea facing location. Windows have blackout blinds and / or curtains fitted to ensure early morning light does not disturb.

Some of the furniture can be moved should it be required however some rooms have fixed beds, desks and other elements of joinery which cannot be removed.

All bedding is cotton, pillows are goose down, alternatives such as foam, may be provided on request.

Guest room TV’s have all available freeview channels as well as Sky Sports and Entertainment Channels with a standard domestic style remote control. No instructions, or audio descriptions are specifically available for this.  Some rooms have speakers to the bathroom.

There is an telephone in each room, either to side table or desk and we do not charge for land line calls.

There is a hotel guide in each guest room with local contact numbers for hospitals, doctors etc. as well as a host of information about the Island and the hotel. The major (local) mobile network providers also have good signal strength.

Free high speed Wi-Fi is available in all rooms.

Guest room bathrooms and lavatories

All bedrooms are en-suite and in keeping with the various room designs have varying lay out and facilities.

Some rooms have ‘walk in showers’ some feature ‘step in’ baths with an overhead shower fitting or mixer tap feature.

Non- slip / rubber ‘bath-mats’ are available on request.

Lavatories and sinks are at standard heights as per domestic arrangements, additional details can be provided on request and subject to any specific room as may be booked.

There are no handrails or supports to guest room baths or showers.

Lighting is supplied from central ceiling, shaver, and in some cases an integral shower cubicle light.

Guest safety

All guest bedrooms and public areas have heat / smoke detectors and fire alarm sounders to local fire certification requirements.

Guests requiring special assistance in the event of an evacuation are asked to inform the hotel on arrival. This information will be passed to local Fire and Rescue services upon their attendance.

Lifts should not be used in an emergency evacuation due to any potential power cut.

Internal print, menus and other written information

Hotel information, brochures or menus are not available in braille or audio form. We will, however, be pleased to assign members of staff to help guests with visual impairments who may need assistance.

Dogs and Pets

We do not accept pets, however we are pleased to accept assistance dogs at the hotel. Please inform us at the time of your booking so we can discuss these arrangements with you.


Our professional catering team are fully equipped and trained to cater for guests with allergies. It is recommended that you inform us at the time of booking, so we can make arrangements to cater for your specific needs.

Other information

This accessibility statement is reviewed and updated on an ongoing basis to adhere to best practice and current health & safety legislation. We have tried to be as accurate as possible in our Access Statement but are always willing to give further information on any aspect of the hotel if you have a particular query. If you require further assistance, then please do not hesitate to contact us.

Future Plans

Sleepwell Hotels is committed to continuous ongoing improvement of our properties. Within the limitations of the building, planning and conservation area restrictions and we endeavour to incorporate more features to assist those with disabilities.