Accessibility Statement



The Claremont is located on the Loch Promenade, Douglas. For a location map please refer to our website

The Claremont is approximately a 5-minute walk, or very short car journey, from the main Sea Terminal. Please visit for more information on ferries and the Sea Terminal.

From the Isle of Man’s Ronaldsway Airport, we recommend either a local taxi, at an approximate cost of £20 each way, or the Isle of Man bus service which runs directly from outside the airport terminal into Central Douglas. Buses run on average every 20 minutes throughout the day and take around half an hour to complete the journey. For bus timetables and current fares click here.

Wheelchairs and wheelchair access

Unfortunately, we are unable to accommodate wheelchair users. Regrettably, the hotel entrance is raised from the Promenade and the retained original Victorian design and architecture features five external steps (1250mm wide / 300mm high) from the pavement to the main entrance and the main hotel doorway access.

Image of the Claremont guest entrance and external access steps:

The current hotel is formed from three separate properties which have been joined together over time, each of which featured varying floor heights in some areas. As a result, corridor routes to the bedrooms, which are all located on upper floors, also feature a number of internal steps in places.

Car Parking

The hotel does not have a car park. Public parking is available immediately outside the hotel on the public roadway. This is subject to a 2-hour parking restriction between 8am and 5pm during weekdays and on Saturdays. Outside of these hours, parking is unrestricted. Reserving car parking spaces on the Promenade highway is not possible. There are numerous paid council car parks in the area, please contact us if we may assist with more information on this.

Hotel reception, guest lift and internal accessibility to reception, guest bedrooms, public areas, main restaurant and conference facilities.

The external steps to enter the hotel have a bordering handrail to assist with access to the property.

The hotel reception is located immediately upon entering the hotel on the ground floor.

The ground floor of the hotel incorporating the hotel reception, lift to guest bedrooms, public lounge areas, boardroom, hotel restaurant and lavatories are all on one level and without any steps.

The ground floor lavatories do not have wheelchair accessible cubicles.

There is a lift to the hotel bedrooms set over three upper floors. This has a maximum access width / depth of 800mm x 800mm and a 375kg load capacity.

All floors have either a securely fixed carpet, tile or timber covering as appropriate to their use.  All areas are well lit with ceiling mounted lights using mainly low energy bulbs.

The event room to the basement is accessed via a spiral staircase. There is no basement lift access. There is no fixed in-house ‘loop’ system.  Any requirement for visual or hearing assistance should be discussed with us to see how we can help. Loop systems can be provided by the hotel for specific events on request.


The Hotel is self-contained with 56 rooms of various sizes and layouts. Floor plans for specific rooms can be provided on request.

Beds are of various sizes and heights. Details of any specific bed height as per room type booked can be provided on request.

Combinations of ceiling, wall and table lamps are available.  Additional lights can be supplied to guest bedrooms on request.

All decoration is primarily light coloured paint finished walls with a mixture of light and dark wood furnishings subject to room type.  Rooms have varying brightness during the day subject to varying window apertures and whether the room has a sea-facing location.  Windows have blackout blinds and/or curtains fitted to ensure early morning light does not disturb.

Some of the furniture can be moved should it be required; however, some rooms have fixed beds, desks and other elements of joinery which cannot be moved.

All bedding is cotton and pillows are goose down. Alternatives such as foam may be provided on request.

Guest room TVs have multiple channels with a standard domestic-style remote control. No user instructions or audio description is specifically available for this.  Some rooms have speakers to the bathroom.

There is an in-house telephone fitted, either to side table or desk. The major (local) mobile network providers have good signal strength.

Guest room bathrooms and lavatories

All bedrooms are en-suite and, in keeping with the various room designs. have varying lay out and facilities.

Some rooms have walk-in showers, some feature step-in baths with an overhead shower fitting or mixer tap feature.

Non-slip/rubber bathmats are available on request.

Lavatories and sinks are at standard heights as per usual domestic arrangements; additional details can be provided on request and for any specific room as may be booked. There are no handrails or supports to guest room baths or showers. Lighting is supplied from central ceiling, shaver, and in some cases, an integral shower cubicle light.

Guest safety

All guest bedrooms and public areas have heat/smoke detectors and fire alarm sounders to local fire certification requirements. Guests requiring special assistance in the event of an evacuation are asked to inform the hotel on arrival. This information will be passed to local Fire and Rescue services upon their attendance. Lifts should not be used in an emergency evacuation due to potential power cuts.

Internal print, menus and other written information

We do not have hotel information, brochures or menus available in braille or audio form. We will however be pleased to assign members of staff to help those who may require assistance.

Dogs and Pets

We do not accept pets, however if you wish to bring your assistance dog, please contact us to discuss your individual requirements.

Future Plans

Sleepwell Hotels is committed to continuous ongoing improvement of our properties.  Within the limitations of the building, planning and conservation area restrictions, we will endeavour to incorporate more features to assist those with disabilities and special access requirements.

Contact Information


The Claremont, 18-22 Loch Promenade, DOUGLAS, IM1 2LX




(01624) 698800



Hours Of Operation


24 Hours

Local Accessible Taxi: 

24 Hours (pre-booked)

Additional Statement from Sleepwell Hotels Ltd:

We are committed to supporting diversity and equality in our hotels.  We will not tolerate any discrimination, harassment or victimisation in any form whatsoever against our guests, colleagues and employees.

We ask that all persons attending or considering attending our hotel please contact us to discuss any requests or individual requirements that we may be able to assist with. We will always endeavour to accommodate requests where this is possible.